Thank you for shopping with Car and Kitchen. If something isn’t right, you can send it back. Here are the main points; the full details are in our Refund policy.

Christmas returns

Most items bought between 1 November and 11 December 2026 can be returned or exchanged until 10 January 2027. Anything bought from 12 December 2026 has the usual 14 days.

Our returns windows

• Online orders: let us know within 14 days of receiving your order, then send it back within 14 days of telling us, for a refund or exchange.
• Shop purchases: exchange or credit note within 30 days of purchase. We don’t refund shop purchases unless the item is faulty.
• Faulty items: full refund within 30 days of receiving them, including sale items. We’ll cover the return postage.

Your statutory rights are not affected.

What we can accept

Items must be unused and in their original condition and packaging, with labels and barcodes intact. Please include your invoice, or a note with your order number.

Fragrance, candles, diffusers and hair accessories can only be returned if they’re unopened and still sealed.

We can’t accept returns of pierced earrings, make-up, skincare, food and drink, personalised items or special orders, or diaries, calendars and magazines, unless they’re faulty.

How to return an online order

1. Email web@carandkitchen.co.uk within 14 days of receiving your order, with your order number, what you’re sending back and whether you’d like a refund or an exchange.
2. Post it to us within 14 days of emailing: Car and Kitchen, Market Place, Settle, North Yorkshire, BD24 9EF.

Return postage is at your cost unless the item is faulty or we’ve made a mistake. Parcels are your responsibility until they reach us, so we recommend a tracked service.

If you return your whole order, we’ll also refund the standard delivery charge (but not the extra for Tracked 24 or Special Delivery). If you keep part of your order, the delivery charge isn’t refunded.

Once your return reaches us, we’ll check it and refund your original payment method within 10 days. Loyalty points earned on returned items come off your account.

Exchanges

Need a different size or colour? Email us. If it’s in stock, we’ll send the new one free of charge; you just pay to send the original back.

You can also bring an online order to the shop with your invoice within 14 days of receiving it for an exchange or credit note. For a refund, please return it by post.

Received it as a gift?

Email web@carandkitchen.co.uk and we’ll exchange it or give you a Car and Kitchen gift card for its value.

Faulty or damaged?

Email web@carandkitchen.co.uk with your order number and a photo, and we’ll put it right.

Questions?

Email web@carandkitchen.co.uk or call the shop on 01729 823638.